Last Updated: 4/15/26
This Cancellation & Refund Policy outlines how cancellations, rescheduling, and refunds are handled for all event design, planning, décor, and coordination services.
1. Retainers & Payments
- All retainers are non‑refundable and required to secure your event date.
- Payments made toward services, rentals, or custom décor are also non‑refundable once processed.
- No event date is confirmed until the retainer and signed agreement are received.
2. Client Cancellations
If the client cancels the event for any reason:
- All payments made remain non‑refundable.
- If cancellation occurs after décor purchases or custom work has begun, the client is responsible for all associated costs.
- No credits or transfers are guaranteed unless explicitly approved in writing.
3. Rescheduling
Clients may request a date change subject to:
- Availability of the new date
- Additional fees for labor, rentals, or vendor changes
- Updated pricing if the new date falls in a different season or year
Rescheduling is not guaranteed.
4. Weather & Outdoor Events
For outdoor events:
- Weather does not qualify for a refund.
- Clients are responsible for securing a backup indoor location or tenting.
- If conditions are unsafe for staff or equipment, services may be modified or halted without refund.
5. Company Cancellations
If The Enchanted Event Co. must cancel due to an emergency or circumstances beyond our control:
- We will make reasonable efforts to reschedule or provide an alternative solution.
- Our liability is limited to the amount paid for services.
6. No‑Show Policy
If the client or venue is unavailable at the scheduled setup time, delays or incomplete services may occur without refund.